Privacy policy

Privacy Policy

Last updated: April 10, 2026

Wild Mate, Inc. (“Wild Mate,” “we,” “us,” or “our”) operates TryWildMate.com (the “Site”) and related services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide ecommerce functionality.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect information depending on how you interact with us.

A. Information You Provide

Name, email address, phone number
Billing and shipping address
Payment information (processed securely via third-party processors; we do not store full card numbers)
Account login credentials (if you create an account)
Communications (e.g., customer support messages, reviews)

B. Information Collected Automatically

IP address
Device, browser, and operating system information
Website activity (pages viewed, time on site, clicks, referring URLs)
Cookies and tracking technologies

C. Information from Third Parties

Payment processors and fulfillment partners (transaction data)
Shopify (platform and analytics data)
Marketing and analytics providers (e.g., Google Analytics)
Social media platforms (if you interact through them)

2. How We Use Your Information

We use your information to:

Process orders (payments, shipping, returns, exchanges)
Provide customer support and respond to inquiries
Manage your account and preferences
Send transactional messages (order confirmations, shipping updates)
Send marketing communications (you can opt out anytime)
Improve our website and products
Detect fraud and maintain security
Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential cookies – required for site functionality
Analytics cookies – help us understand usage
Marketing cookies – used for advertising and personalization

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers (payment processors, shipping carriers, IT, analytics)
Shopify, which powers our store and processes data to provide and improve services
Marketing partners (for advertising and analytics, where permitted by law)
Legal authorities when required by law or to protect rights and safety
Business transfers (e.g., merger, acquisition, or sale)

5. Shopify & Third-Party Processing

Our store is hosted by Shopify. As part of providing the Services:

Your data may be processed by Shopify and its partners
Data may be transferred and stored outside your country
Shopify may use aggregated data across merchants to improve its platform

To learn more: https://privacy.shopify.com

6. Your Privacy Rights

Depending on your location (including California), you may have the right to:

Access the personal information we hold about you
Delete your personal information
Correct inaccurate information
Request data portability
Opt out of targeted advertising or data sharing
Limit use of sensitive personal information
Non-discrimination for exercising your rights

To exercise your rights:

📧 privacy@trywildmate.com
🌐 trywildmate.com/contact

We will respond within applicable legal timeframes (typically within 45 days).

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you also have the right to:

Know what categories of personal data we collect and disclose
Request deletion or correction of your data
Opt out of “sharing” for targeted advertising
Request information about disclosures for direct marketing (“Shine the Light” law)

We honor Global Privacy Control (GPC) signals where required.

8. Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

9. Security

We use industry-standard security measures, including SSL encryption. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. International Data Transfers

Your information may be processed outside your country. Where required, we rely on legal safeguards such as Standard Contractual Clauses for international data transfers.